mardi, avril 14, 2009

No, I didn't call Africa for 6 hours, why do you ask?

So, yesterday I got a call from my cell phone provider, SFR, telling me that I had an unusually high usage of long distance minutes. In fact, there were 230€ worth of calls. After a moment of confusion, I got more details on the consumption and the reasons became really clear: all of the calls were made to Africa, which I never call, and they were made during the space of time between when I lost sight of my old phone two weeks ago and when I blocked the line a few hours later. And the first phone call started minutes after I last remember having my phone in my hands, which means that I hadn’t lost my phone, but instead it had been stolen from me when I wasn’t looking. Hooray!

The woman on the phone told me to call the client services hotline to report the theft and ask them to refund the charges. When I called the hotline, the guy on the line told me that any charges incurred between the loss of the phone and the blocking of the line were non-refundable, but if I lodged a “déclaration de vol” (theft report) with the police and faxed it to them, SFR would check my phone records to ensure that these numbers had never been dialed before from my account, and then they would reimburse some or all of the charges. Yippee.

So today after work, I went to the commissariat near my workplace in the 13th arrondissement and spent nearly two hours filling out the theft report. It took ages to record all of the information, and even longer to get the document finalized, printed out in triplicate, and then signed and notarized. When all of that was taken care of, I called SFR to find out what number I should send the report to, and after three unsuccessful attempts at speaking to someone who could help me, I finally got through to someone who told me to just mail the whole thing in. Ugh, fine.

So anyways, that’s that for the time being. I now have to wait for about 5 days to hear back from SFR about what they’re going to do with those charges. Whee! Between this and the massive electric bill I got for the winter, I might as well just make a pile of money and burn it and then go live under a bridge.

2 commentaires:

Kristy a dit…

Not that the bridge thing doesn't sound... rustic... but please let me know if you pursue that option, so I may make alternate arrangements for my stay. Much thanks.

LMGM a dit…

duly noted!